Returns & Refunds

Thank you for shopping with KZIZOE SHOP. We want you and your pet to be completely satisfied with every purchase. If for any reason you are not fully happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

To qualify for a return, items must meet the following criteria:

  • Returned within 30 days of the delivery date

  • Unused, unopened, and in original packaging

  • Free from odors, pet hair, damage, or signs of wear

  • Accompanied by proof of purchase (order number, receipt, or confirmation email)

Non-Returnable Items

Due to safety, hygiene, and quality control standards, the following items cannot be returned:

  • Opened or used pet food and treats

  • Grooming products that have been opened

  • Personal care or hygiene-related items (brushes, clippers, litter boxes, etc.) that show use

  • Customized or personalized products

  • Clearance, discounted, or final-sale items

  • Items marked as non-returnable on the product page

2. Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 72 hours of delivery with the following:

  • A brief description of the issue

  • Order number

  • Clear photos of the product and packaging

We will quickly review the case and offer a replacement, exchange, or full refund depending on availability.

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be:

  • Issued to the original payment method

  • Processed within 5–10 business days (processing time may vary by bank or card issuer)

Rejected Returns

If a return does not meet our policy conditions, we may:

  • Reject the return

  • Send the item back to you (shipping fees may apply)

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (damaged, defective, or incorrect items).

  • We recommend using a trackable shipping service to ensure safe delivery.

  • KZIZOE SHOP is not responsible for lost or undelivered return packages.

5. Exchanges

Exchanges may be offered for:

  • Size mistakes

  • Product variations

  • Preferences (when eligible)

If the desired item is unavailable, we will offer a refund or store credit.

6. Cancellations & Order Changes

Orders can be canceled or modified within 2 hours of purchase.
After this window, orders may already be processing or shipped and cannot be changed.

If your order has shipped and you wish to cancel, you must follow the return process once the item arrives.

7. Contact Us

For return requests, questions, or support, please contact us:

KZIZOE SHOP
Email: kzizoellc@gmail.com
Phone: 929-526-8649
Billing Address: 14502 Greenview Drive, Suite 500, Laurel, Maryland 20708, United States