Shipping Policy

Thank you for choosing KZIZOE SHOP. Our goal is to deliver high-quality pet products quickly and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (holidays, promotions), processing may take an additional 1–2 business days.

  • You will receive a confirmation email after your order is placed and a second email once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–4 business days

  • Priority Shipping (U.S.): 1–2 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other unexpected factors.

3. Shipping Locations

  • We currently ship to addresses within the United States.

  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations at this time (unless otherwise stated).

If you want to enable international shipping, I can update this section for you.

4. Tracking Your Order

Once your order ships, you will receive an email with:

  • Your tracking number

  • Carrier information

  • A link to track your shipment in real time

Please allow up to 24–48 hours for tracking information to update after receiving your tracking number.

5. Delivery Issues

Lost or Stolen Packages

If a package is marked “delivered” by the carrier but you did not receive it:

  1. Check with neighbors, household members, or your building office

  2. Verify the shipping address

  3. Allow 1–2 extra business days (some carriers mark packages delivered early)

If the package still cannot be located, contact us.
KZIZOE SHOP is not responsible for packages stolen after delivery, but we will do our best to assist you.

Delayed Deliveries

KZIZOE SHOP is not liable for delays caused by:

  • Weather conditions

  • Carrier issues

  • Incorrect or incomplete shipping addresses

  • Customs or transportation disruptions

6. Incorrect or Damaged Items

If your order arrives damaged, defective, or missing items, notify us within 72 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

We will arrange a replacement or provide a solution based on availability.

7. Address Errors

Customers are responsible for entering accurate shipping information.
If an incorrect address is provided:

  • We cannot guarantee rerouting or recovery

  • Additional fees may apply for reshipment

Please double-check your address before completing your purchase.

8. Returns & Refunds

For information on returns or to request a return, please refer to our Returns & Refunds Policy.

9. Contact Us

For questions or assistance regarding shipping, contact us:

KZIZOE SHOP
Email: kzizoellc@gmail.com
Phone: 929-526-8649
Billing Address: 14502 Greenview Drive, Suite 500, Laurel, Maryland 20708, United States